"John Dalmas - The Second Coming" - читать интересную книгу автора (Dalmas John)

Rather than pleasing her, their enthusiasm troubled Lee. If they liked school that
much, they'd be more susceptible to any cult material they were exposed to.


At one o'clock she reported to the receptionist, who walked her to the office of Anne
Whistler, the operations chief. Whistler was a graying, 50-ish woman, four inches
shorter and thirty pounds heavier than Lee. "Call me Anne," Whistler said when they
were introduced. After buzzing her immediate staff, the woman led Lee to a
conference room to meet with them. Each department head had brought not only her
current departmental organization chart, but had prepared a detailed flow chart to
acquaint Lee with their operations.


"Just getting ready for you has helped," one of them told her. Anne Whistler, in turn,
had prepared a master flow chart that pretty much tied all the others together. She
described how the situation had developed: as the operation had expanded, things
initially done off the cuff came to require differentiation and organization.


Meanwhile, Millennium had continued to expand, and experience had grown. New
procedures had evolved and old ones changed. At first the changes had simply been
superposed on the original OC, then computerized generic systems had been adapted
and tried, but hadn't worked well.


Service delivery, accounting, and quality control were the best-organized areas in the
operation.


Lee asked basic questions, starting with what the services were that they delivered.
Their answers were concise. They had a good grasp of what they did, and how, which
was going to make her job easier than it might have been.


She'd anticipated resentment at her being brought in to change how they did things. In
her experience, that had been invariable. Her job was to horn in on people's bailiwicks
and make them do things differently than they were used to. It usually ended up with
divisions and departments changed, some personnel demoted, moved, or lopped off
like deadwood. Resentment was expected. But surprisingly, these people showed
none of it.


They would though, in time, she had no doubt. Because she'd have to make a lot of
changes. She was surprised the organization functioned as well as it did, presumably a
result of individual good sense and good will.


Their system of quality control was remarkable, both in the delivery of seemingly