"Как вести беседу по телефону" - читать интересную книгу автора (Шелкова Т. Г., Мелех И. Я.)
II TELEPHONE PHRASES
1. A: Hello!
B: May I speak to Mr Stock, please?
A: Speaking.
B: Good morning, Mr Stock. This is Surikov calling.
A: Good morning, Mr Surikov.
2. A: Hello.
B: Could I speak to Mr Ivanov?
A: Who’s calling, please?
B: This is Brown from the Foreign Office.
A: Thank you. I’m putting you through.
I: Ivanov speaking.
3. A: Soviet Embassy. Good morning.
B: Good morning. Could you put me through to Mr Sokolov?
A: Sorry. The line is engaged. Can you hold on?
B: All right. Thank you.
4. A: Five-seven-three; one-nine-oh-four.
B: Good evening. Can I speak to Mr Jones, please?
A: Sorry. Mr Jones is on the other line. Will you wait, please?
B: All right.
A: Sorry to have kept you waiting. I’m putting Mr Jones on the line.
B: Thank you.
5. A: Hello.
B: Hello. David Black speaking. May I have a word with Mr Ivanov?
A: I’ll see if he is in. (A minute later.) I’m afraid Mr Ivanov is out at the moment.
B: Could you take a message?
A: Yes, of course.
6. A: Hello. This is Petrov from the Soviet Trade Delegation. Could you put me through to Mr Russell, please?
B: Hold on a moment, please. Sorry. Mr Russell is not in now and he won’t be back until late this afternoon.
A: Would you ask him to call me when he gets back? B: Certainly.
7. A: Hello. May I speak to Mr Roberts?
B: Sorry, sir. Mr Roberts is not available. Is there any message?
A: No, thank you. I’ll call back later.
B: Right. Good-bye.
8. A: Hello. May I speak with Mr Black for a minute?
B: Hold the line, please.
A: Thank you.
B: Sorry. There is no reply at his number.
9. A: Foreign Office. Good afternoon. Can I help you?
B: Good afternoon. I’d like to speak to Mr Tate.
A: What extension, please?
B: I think it’s twenty three.
A: Thank you. (After a moment.) You are through.
10. A: Good morning.
B: Good morning. May I have extension thirty-two, please?
A: Busy. Will you hold on, please?
B: Yes. Thank you.
11. A: Good morning. May I speak to Mr Parsons?
B: Mr Who?
A: Parsons: P-a-r-s-o-n-s.
B: Oh, I see. Mr Parsons. I thought at first you said Marshall. Could you give me your name, please?
A: Yes, Stogov. S — for sugar, T — for Tommy, О — for orange, G — for George, О — for orange, V — for Victor.
B: Thank you, Mr Stogov. Trying to connect you.
12. A: Three-four-five; eight-double seven-nine.
B: Can I speak to Mr Scott?
A: I’m afraid you’ve got the wrong number.
B: Oh, sorry to have troubled you.
A: That’s all right.
13. A: Hello. I’d like to talk to Mr Smith.
B: I’m afraid you have the wrong number. What number were you calling?
A: I was calling 340-1907.
B: This is 340-1907. But there is no one by the name of Smith here. This is a private residence.
A: I’m sorry to have bothered you.
B: That’s quite all right.
14. A: I’m sorry. I can’t hear what you are saying. Could you speak up, please?
B: Hello, hello… Are you there?
A: Your voice is fading and there’s some background noise interfering. Hello, hello… (No reply.) Operator, we had a very bad connection and could scarcely hear each other. Then we were cut off completely. Could you help us?
Operator. Yes, sir. I’ll try to do something about it.
15. A: International. Good evening.
B: Good evening. I want to book a call to Moscow for 10 p.m. My name is Grachev.
A: Good. What number are you calling from?
B: It’s 843-1227.
A: What number do you want in Moscow?
B: 244-40-90.
A: Would you like to make it personal?
B: No. I just want a station-to-station call.
A: Thank you.
16. A: Number, please.
B: 437-8181. Can I have a personal call to Manchester 645-9302 with ADC, please?
A: Will it be on credit?
B: Yes, it will.
A: Who are you calling?
B: Mr Kapp.
A: Your number, please?
B: 01-193-4005.
17. A: I’m terribly sorry that you have been disconnected. I’ll try to connect you again. (After a moment.) There seems to be some interruption in our connection with Chicago. I’ll call you back as soon as there is another circuit open.
B: Will it take very long?
A: It’s hard to say. I’ll keep working on your call and ring you as soon as I have your party again. It shouldn’t be more than ten or fifteen minutes.
B: Thank you. I’ll wait for your call.
18. A: Hello. I’m wondering if you could help me. I’ve been dialling 340-1908 for the past hour but I can’t get through.
B: One moment, please. I’ll check the line. (After a moment.) You are through now, sir. Go ahead, please.
A: Thank you.
WORDS AND PHRASES
1. Speaking. Слушаю.
This is Surikov calling. Говорит Суриков.
2. Who’s calling, please? Кто говорит (звонит)?
3. Could you put me through to Mr Sokolov? Вы не могли бы соединить меня с г-ном Соколовым?
I’m putting you through. (I’m ringing your party now.) Соединяю.
Ivanov speaking. Говорит Иванов.
The line is engaged. Номер занят.
Can you hold on? Вы можете подождать?
4. Mr Jones is on the other line. Г-н Джоунз разговаривает по другому телефону.
Sorry to have kept you waiting. Извините, что я заставил вас ждать.
I’m putting Mr Jones on the line. Передаю трубку г-ну Джоунзу.
5. I’ll see if he is in. Я сейчас посмотрю, у себя ли он.
Mr Ivanov is out at the moment. Г-на Иванова сейчас нет.
Could you take a message? (Could I leave a message?) Вы не могли бы передать ему мою просьбу?
6. Hold on a moment, please. Подождите минутку, пожалуйста.
Не won’t be back until late this afternoon. Он будет только в конце дня.
7. Mr Roberts is not available. Г-на Робертса нет.
Is there any message? Что-нибудь передать ему?
I’ll call back later. Я позвоню еще раз позже.
Right. Br. Хорошо.
8. Hold the line, please. He кладите трубку, пожалуйста. (Подождите, пожалуйста.)
There is no reply (answer) at his number. Его номер не отвечает.
9. What extension, please? Добавочный, пожалуйста.
You are through. Вас соединили.
10. May I have extension thirty-two, please. Соедините меня, пожалуйста, с добавочным 32.
11. Trying to connect you. Соединяю.
12. You’ve got the wrong number. Вы ошиблись номером.
Sorry to have troubled (bothered) you. Простите за беспокойство.
13. There is no one by the name of Smith here. Здесь нет никого по фамилии Смит.
This is a private residence. Это частная квартира.
I’m sorry to have bothered you. Извините за беспокойство.
That’s quite all right. Пожалуйста.
14. Could you speak up, please. He могли бы вы говорить громче?
Are you there? Вы меня слышите?
Your voice is fading and there’s some background noise interfering. Ваш голос исчезает, и появляется какой-то шум.
We had a very bad connection. Было очень плохо слышно.
We could scarcely hear each other. Мы почти не слышали друг друга.
Then we were cut off completely. А затем нас вообще разъединили.
15. I want to book a call to Moscow for 10 p. m. (I want to place a call at Moscow for 10 p. m.) Я хочу заказать разговор с Москвой на 10 часов вечера.
What number are you calling from? С какого номера вы звоните?
Would you like to make it personal? Br. (Would you like to make it person-to-person? Am.) Вы хотите вызвать определенное лицо?
I just want a station-to-station call. Соедините меня просто с абонентом.
16. Will it be on credit? Br. (Is it a credit card call? Am.) Вы заказываете разговор в кредит?
17. I’m terribly sorry that you have been disconnected. Извините, что вас разъединили.
There seems to be some interruption (interference) in our connection with Chicago. Вероятно, прервалась связь с Чикаго.
I’ll call you back as soon as there is another circuit open. Я вам позвоню, как только освободится другая линия.
I’ll ring you as soon as I have your party again. Я позвоню вам, как только ответит ваш номер.
18. I can’t get through. Я не могу дозвониться.
Go ahead, please. Говорите, пожалуйста.
The Most Common Words Used When Spelling Names on the Phone
A — APPLE
В — BEN
С — CHARLY
D — DONALD
E — ENGLAND
F — FREDDY
G — GEORGE
H — HARRY
I — INDIA
J — JANE
К — KATE
L — LONDON
M — MOTHER
N — NICHOLAS
Q — QUEEN
R — ROGER
S — SUGAR
T — TOMMY
U — UNCLE
О — ORANGE
P — PETER
V — VICTOR
W — WARM
X — X-RAY
Y — YELLOW
Z — ZEBRA
EXERCISES
I. Read the flashes of telephone conversations and pay attention to telephone phrases.
II. Rehearse these dialogues in pairs.
III. Find equivalents in these dialogues for the following sentences.
1. Говорит Суриков. 2. Соединяю. 3. Говорит Иванов. 4. Вы не могли бы соединить меня с г-ном Соколовым? 5. Номер занят. 6. Г-н Джоунз разговаривает по другому телефону. 7. Извините, что я заставил вас ждать. 8. Г-на Иванова сейчас нет. 9. Подождите минутку, пожалуйста. 10. Я позвоню еще раз позже. 11. Его номер не отвечает. 12. Добавочный, пожалуйста. 13. Добавочный 32, пожалуйста. 14. Занят. 15. Вы ошиблись номером. 16. Простите за беспокойство. 17. Здесь нет никого по фамилии Смит. 18. Извините за беспокойство. 19. Вы меня слышите? 20. Все время появляется какой-то шум. 21. Мы почти не слышали друг друга. 22. Нас разъединили. 23. Я хочу заказать разговор с Москвой на 9 часов вечера. 24. Вы хотите вызвать определенное лицо? 25. Вы заказываете разговор в кредит? 26. Я вам позвоню, как только ответит ваш номер. 27. Я не могу дозвониться. 28. Говорите, пожалуйста.
IV. Fill in the missing remarks.
1. A: May I speak with Mr Bell?
B: …
A: Could I leave a message for him?
B: …
2. A: Is this 347-5166?
B: …
A: This is Buchnev from the USSR Embassy.
B: …
3. A: Messrs. Smith O Son Ltd. Good morning.
B: …
A: Sorry. The line is busy.
4. A: Sorry. Mr Foot is on the other line. Will you hold on, please?
B: …
5. A: …
B: I’ll call back later.
6. A: Sorry to have kept you waiting. Now I’m putting you through.
B: …
7. A: Is there any message?
8. A: …
B: Hold on, please. I’ll see if he is in.
9. A: Sorry. Mr Bradley is not available. Would you like to leave a message?
B: …
10. A: Sorry. There is no reply at his number.
11. A: May I have extension 75, please?
B: …
A: Well, yes, if it doesn’t take too long.
12. A: I’m sorry. I didn’t catch your name. Will you spell it, please.
B: …
13. A: You’ve got the wrong number.
B: …
A: That’s all right.
14. A: …
B: This is 520-4824. But there is no one by the name of Scott here.
15. A: Hello, hello… I can’t hear what you are saying.
B: …
16. A: Operator, I’ve been disconnected with my caller. Could you help me?
O: …
17. A: I want to place a call at Leningrad.
O: …
A: 274-20-18.
O: Is it a credit card call?
A: …
18. O: Would you like to make a person-to-person call?
A: …
19. O: Will you accept a collect call from Mr Dowden?
A: …
20. A: There appears to be some interference in our connection with Moscow. Could you do anything about it?