"Как вести беседу по телефону" - читать интересную книгу автора (Шелкова Т. Г., Мелех И. Я.)
C. RESERVATIONS
1. Booking a Long-Distance Call
Operator: Hello.
Mr Kozlov: Good afternoon. This is Kozlov, my room number is 523. I want to make a long-distance call, please.
Operator: Where to, sir?
Mr Kozlov: To Washington, to Sovexportfilm. I wish to speak to Mr Karelin.
Operator: Do you know the number, please?
Mr Kozlov: No, I’m afraid I don’t. Can you find it out for me?
Operator: Yes, sir. I’ll get it from the directory and call you back.
Mr Kozlov: Thank you.
Operator: Mr Kozlov, your Washington number is 357-3452. Would you like me to get it for you?
Mr Kozlov: That would be most kind of you.
Operator: Do you want to make it person-to-person?
Mr Kozlov: Yes, I’d like to.
Operator: I’m sorry, the number is busy. Would you like me to keep trying?
Mr Kozlov: Yes, please. Try it again as soon as possible.
Operator: Yes, sir. I’m afraid there’s a half-hour delay on Washington.
Mr Kozlov: O.K. I’ll be in my room for a short while, but from two o’clock on I’ll be in the restaurant.
Operator: Yes, see. I’ll see that you are paged in the restaurant[3] if the call has not come through by two.
Mr Kozlov: Thank you.
2. A Hotel Reservation
Receptionist: Reception desk. Tavistock Hotel. Good morning.
Mr Serov: Good morning. This is Intourist. We’d like to make a reservation for Mr Kozlov.
Receptionist: Could you spell the name, please?
Mr Serov: Yes, certainly. K-o-z-l-o-v.
Receptionist: Thank you. What accommodation do you require?
Mr Serov: A single room, with private bathroom, for three nights from the 7th of October.
Receptionist: Would you hold on a moment, please, I’ll see whether we have the accommodation available.
Mr Serov: Thank you.
Receptionist: Yes, I can reserve a single room with bath, from the 7th of October, for three nights. It’s an inside room on the fifth floor.
Mr Serov: Would you please see that it’s a quiet room?
Receptionist: We will try.
Mr Serov: Thank you. What will the charge be?
Receptionist: 10.50 daily, plus 12% service charge, inclusive of breakfast. Would you please confirm this reservation in writing?
Mr Serov: Yes, I’ll write you today.
Receptionist: Thank you. Good-bye.
Mr Serov: Good-bye.
3. A Restaurant Reservation
Manager: Hello. Savoy Restaurant.
Mr Dedov: Good afternoon. This is Dedov from Techmachimport here. We would like to make arrangements with you for a small dinner party for tomorrow night.
Manager: Very good, sir. How many people do you expect?
Mr Dedov: We’ll have 20 persons.
Manager: Then I think the Rose Room would be the most appropriate. I suggest one long table, nine on each side, with one at each end. That would leave plenty of space for a little bar to be set up for your drinks.
Mr Dedov: That sounds fine. I like the idea of the little bar.
Manager: What would you like to order for dinner?
Mr Dedov: Well, I was thinking of, say, a four-course affair with wines and champagne.
Manager: Then I’d suggest hors-d’oeuvre or turtle soup, sole or omelette, beef fillet or roast duckling[4]. And for dessert ice pudding.
Mr Dedov: Good. It suits my taste admirably.
Manager: And what about the wines?
Mr Dedov: If we are having soup, I think we’ll take a dry sherry. For the main course a red wine definitely and then finish up with champagne. That’s all. Anyway I think that would be roughly what I have in mind.
Mr Bardin: Good morning. My name is Bardin. I’d like to book a seat on the plane to Rome for Monday, the tenth.
Clerk: Yes, sir. Do you want to travel economy class[7] or first class?
Mr Bardin: I’d like first class.
Clerk: I’ll check the time-table for you. Will you hold on, please? There is a flight leaving Heathrow[8] at 11.55 on Monday and arriving in Rome at 13.30. It flies non-stop.
Mr Bardin: That suits me. What time do I have to get to the airport?
Clerk: You’ll have to be at West London Air Terminal[9] by 10.20 at the latest. The coach leaves for the airport at 10.30. But if you are going to the airport on your own you must be there before 11.30 and you can pick up your ticket at the airport booking-office.
Mr Bardin: Thank you. Good-bye.
Clerk: Good-bye.
5. Booking Theatre Seats
Clerk: Hello. National Theatre.
Mr Lazarev: Hello. I’d like to know what’s playing[10] tonight?
Clerk: “Long Day’s Journey into Night” by O’Neill[11] starring Laurence Olivier.
Mr Lazarev: I want to reserve two stalls, please.
Clerk: Sorry, sir. All stalls are sold out. Would the dress-circle do?
Mr Lazarev: Are the seats good?
Clerk: First row (Row A), seats 16 and 17, that’ll be right in the middle to the left of the central aisle.
Mr Lazarev: How far to the left?
Clerk: The second and third seats, sir.
Mr Lazarev: All right. I guess that will do. My name is Lazarev. I’ll call for them some time around seven.
Clerk: Very good, sir. We’ll keep your booking till seven then. Good-bye.
Mr Lazarev: Thank you. Bye.
EXERCISES
I. Read the dialogues and reproduce them paying attention to telephone phrases.
II. Say something in reply to the following remarks and questions.
1. Would you like to make a long-distance call, please? 2. Can you find his phone number for me? 3. Do you want to make a person-to-person call? 4. I’m afraid there will be some delay. 5. Could you spell the name, please? 6. Do I have to confirm my reservation in writing? 7. I would like to make arrangements with you for a birthday party (with the manager of a restaurant). 8. We would like to invite you for our Christmas dinner. 9. Why doesn’t this flight suit you? 10. Sorry, I can’t give you a definite answer.
III. In what situations would you say the following?
1. cannot get in touch with him. 2. The use of a large telephone directory is somewhat difficult. 3. I’m sorry you don’t have single rooms with private bathroom available. 4. I would ask you to see that the apartment is a quiet one. 5. Do you have accommodation with a less service charge? 6. We would like to make arrangements with the restaurant manager for a small dinner party. 7. A flight leaving Heathrow at 11.55 on Monday does not suit me. 8. We would prefer to have our seats in the middle of the fifth row. 9. They’ve changed the cast and we are returning the tickets to the booking office. 10. At last we have come to the airport. Thank you for the lift.
IV. Reserve by phone:
1. two rooms at the hotel for your colleagues who are coming to New York on Friday; 2. a passage on board the ship bound for Leningrad; 3. two seats on the train to Paris; you want to travel first class; 4. a table at the restaurant; arrange with the manager what you will have for dinner; you will be entertaining your friends; 5. a long-distance call to Madrid; you want to make it personal; ask the operator about the charge rates; 6. a seat on the plane to Moscow after you inquire about flights and make sure that the take-off time is convenient to you; 7. two seats at Covent Garden for a Sunday matinee.